Refund policy

This policy distinguishes withdrawal due to a change of mind from a lack of conformity or product defect. Nothing in this policy limits mandatory consumer rights.

1. Withdrawal or change of mind

We offer a 20-calendar-day period from delivery to request the return of an order because of withdrawal or a change of mind.

During the first 14 calendar days, the statutory withdrawal right applies where applicable. To exercise it, send us an unequivocal statement at vademalures@gmail.com before the period expires. Once notified, the product must be returned within the following 14 calendar days.

The voluntary return window from days 15 to 20 is an additional commercial benefit. To facilitate acceptance, the product must remain fit for resale, with no fishing use or damage beyond normal inspection of its features.

2. Costs and refunds for voluntary returns

For a return based on withdrawal, change of mind or simply not liking the product, the customer bears the direct return cost. This does not apply where there is a lack of conformity, manufacturing defect or damage attributable to transport.

Where the statutory withdrawal right applies, we will reimburse payments received, including standard initial delivery costs, within the applicable legal period. Extra costs resulting from a delivery method more expensive than the standard option will not be reimbursed. We may withhold reimbursement until we receive the product or proof that it has been returned, whichever occurs first.

The customer is only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item. Opening the packaging to inspect it does not, by itself, remove the statutory withdrawal right.

Control seal and assessment of condition

Where a lure includes a control seal on the ring, it forms part of our internal delivery check and is not an independent certification. Removing or breaking it does not by itself prove that the lure was used for fishing, does not trigger an automatic deduction and does not remove the statutory withdrawal right or guarantee.

If the lure is returned in the same condition, no reduction will be applied because the seal was removed. For statutory withdrawal, a deduction may only reflect an actual loss of value caused by handling beyond what is necessary to check the product, provided the legally required information about withdrawal was supplied.

We assess the condition case by case, considering the body, finish, rings and hooks. We do not apply fixed percentages or automatic penalties. If a reduction is justified, we will explain the observed damage, its cause and the objectively justified calculation. We will not deduct original defects or initial delivery damage for which we are responsible.

3. Defective, damaged or non-conforming products

If an item arrives broken, scratched or with damaged paint before use, develops rust, has a manufacturing defect or fails after responsible use, contact us at vademalures@gmail.com. Include the order number and, if possible, photos or video to speed up the assessment. This does not limit your legal rights.

Lack of conformity in new goods appearing within three years of delivery will be handled in accordance with the law. Any repair, replacement, price reduction or contract termination that applies will be free of charge to the customer. Vadema Lures will bear the necessary costs, including shipping, transport, labour and materials.

Do not send a product suspected of being defective before contacting us: we will provide the appropriate instructions or return label, at no cost to you.

4. Transport damage

We recommend inspecting the parcel upon delivery and reporting any issue as soon as possible, preferably within 48 hours. This helps us process the matter with the carrier, but does not remove or reduce your legal rights.

5. Return address and procedure

Before returning an order, email vademalures@gmail.com. We will tell you the procedure and, for a voluntary return, the return address: Gurís 10 Chaián, 15687 Trazo, A Coruña, Spain.

Withdrawal form

For the attention of Rubén Rodríguez Seoane / Vadema Lures, Gurís 10 Chaián, 15687 Trazo, A Coruña, Spain; vademalures@gmail.com:

“I hereby notify you that I withdraw from my contract of sale for the following goods: [product identification], ordered on [date] and received on [date]. Consumer name: [name]. Address: [address]. Date and signature, if submitted on paper.”

Last updated: 13 September 2026.